FAQ
Ordering
How do I place an order?
Choose your size and color on the product page, add the item to your cart, and follow the checkout steps.
Can I change or cancel my order?
If your order has not shipped yet, it may still be possible. Email us at Support@Juliannasophia.com as soon as possible after your purchase with your order number.
How do I know my size?
Every product page includes a size chart. We recommend comparing it to a similar item you already own.
Shipping
Where do you ship?
We currently ship exclusively within the United States.
What does shipping cost?
Shipping is free on every order, with no minimum order value.
How long does delivery take?
Orders are processed within 1–3 business days and transit takes 5–12 business days, so 6–15 business days in total. See our Shipping Policy.
Will I pay customs or import fees?
No. Some parcels are dispatched from a warehouse outside the United States, but any customs or handling charges are covered in full by us.
How do I track my order?
You receive a tracking number by email as soon as your order ships. See our Track Your Order page.
My parcel says delivered but I have not received it.
Check the shipping address on your order confirmation, ask neighbors or your building manager whether the parcel was accepted on your behalf, and check nearby parcel lockers. If you still can't find it, email us at Support@Juliannasophia.com with your order number and we'll help you open an inquiry with the carrier.
Returns and Refunds
What is your return policy?
You have 30 days from the day you receive your order to request a return. Items must be unworn, unwashed and in original packaging with tags attached. See our Return & Refund Policy.
How do I start a return?
Email Support@Juliannasophia.com with your order number and the items concerned.
Who pays for return shipping?
You arrange and pay for the return shipment, unless the item is defective, damaged or incorrect — then we cover the full cost.
When do I get my refund?
We inspect returns within 2–5 business days of receipt and issue the refund within 14 days at the latest.
Do you offer exchanges?
We do not process direct exchanges. Return the original item following the procedure above and place a new order.
Payment
Which payment methods do you accept?
Visa, Mastercard, Shopify Pay, Apple Pay and Google Pay. All prices are shown in U.S. dollars (USD).
Do you offer a bundle discount?
Yes. You receive 10% extra off on 2 items, 15% extra off on 3 items, and 20% extra off on 4 or more items, applied automatically in your cart.
Is paying on your site safe?
All payments run over an encrypted, PCI DSS compliant connection. Your card details go straight to our payment provider and are never stored by us.
My payment was declined. What now?
Please verify your card details, billing address, and available balance, then try again or contact your bank. You can also reach out to us at Support@Juliannasophia.com and we'll help you complete your order.
Privacy
How is my personal data handled?
We use your data only to process your order and provide support. We never sell personal information. See our Privacy Policy.
Contact
How do I reach you?
Email Support@Juliannasophia.com or use the form on our Contact page. We answer within 24 business hours.
Customer service hours: Monday–Friday, 8:00 AM–5:00 PM (ET); Saturday–Sunday closed.