Shipping Policy

Last updated: September 20, 2026

Summary

Shipping destinations: United States only
Order cut-off time: 5:00 PM (ET), Monday through Friday
Processing time: 1–3 business days
Transit time: 5–12 business days
Total delivery time: 6–15 business days
Shipping cost: $0.00 USD — free shipping, no minimum order value

Where we ship

We ship exclusively to addresses within the United States. We do not currently ship to any other country. Your order is delivered to the shipping address you enter at checkout. We do not operate a physical store, so local pickup is not available.

Order cut-off time

Our fulfillment team works Monday through Friday. The daily cut-off is 5:00 PM Eastern Time (ET). Orders placed before 5:00 PM on a business day enter processing the same day. Orders placed after 5:00 PM, on weekends, or on public holidays enter processing on the next business day.

Processing time

Processing — reviewing, picking, packing and handing the parcel to the carrier — takes 1–3 business days. Business days are Monday through Friday; Saturdays, Sundays and U.S. public holidays do not count toward this timeframe.

Transit time

After dispatch, transit takes 5–12 business days. Parcels are handed to the carrier Monday through Friday. Transit times are estimates and may vary during peak periods, severe weather, or carrier disruptions.

Total delivery time

Processing and transit combined, expect 6–15 business days from the moment you place your order until your parcel arrives. This timeframe matches the one shown in our FAQ.

Shipping costs

Shipping is free on all orders, with no minimum order value. The shipping cost is $0.00 USD. All prices and any applicable charges shown on our website are in U.S. dollars (USD). No additional charges appear at checkout.

Shipping origin, duties and taxes

Our orders are shipped by our logistics partners. Depending on availability, a parcel may be dispatched from a warehouse located outside the United States. You are never charged customs, import or handling fees: any such charges are covered in full by Julianna Sophia. The price you pay at checkout is the final price.

Tracking your order

As soon as your order ships, we email you a tracking number together with a link to follow its journey. It can take 24 to 72 hours before the first tracking information appears, while the carrier registers the parcel. You can also track your order from our Track Your Order page. If the link does not work or tracking stops updating, email us and we will check it for you.

Delivery delays

If your parcel exceeds the maximum timeframe of 15 business days, contact us at Support@Juliannasophia.com with your order number. We will open an inquiry with the carrier and keep you updated. If the parcel is ultimately declared lost, you receive either a replacement shipment or a full refund, at no cost to you.

Parcel marked as delivered but not received

Once the carrier confirms a parcel was delivered to the address provided at checkout, the order is considered fulfilled. If tracking shows the parcel as delivered but you have not received it, check the shipping address in your order confirmation, ask neighbors or your building manager whether the parcel was accepted on your behalf, check parcel lockers and pickup points nearby, and contact the carrier directly with your tracking number. While we are not liable for parcels lost or stolen after delivery has been confirmed, we are glad to help by providing tracking details and assisting you in opening an inquiry with the carrier.

Incorrect or incomplete address

Please enter your shipping details carefully: an accurate address helps us deliver without delay. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange a new shipment. The second shipment is free of charge; in case of repeated errors, we may ask you to cover the cost.

Contact

Email: Support@Juliannasophia.com
Response time: within 24 business hours

Customer service hours:
Monday to Friday: 8:00 AM – 5:00 PM (ET)
Saturday and Sunday: closed

See also: Return & Refund Policy · FAQ · Contact